Privacy Policy

Effective Date: 3/3/2024

At Arcon Lux S.A. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this Privacy Policy carefully before using our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Login credentials, preferences, and settings.
Usage Data: Information about how you use our website, such as your IP address, browser type, and operating system.
Cookies: We may use cookies and similar technologies to enhance your experience on our website.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide and manage our services.
To respond to your inquiries and requests.
To improve our website and user experience.
To send you important updates, promotional offers, or other relevant communications (with your consent).
To comply with legal obligations and enforce our terms.

3. Data Protection and GDPR Compliance

As a company registered in Luxembourg, we are committed to complying with the General Data Protection Regulation (GDPR). The GDPR gives you the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request the restriction of processing your personal data under certain circumstances.
Right to Data Portability: You can request a copy of your data in a machine-readable format.
Right to Withdraw Consent: You can withdraw your consent for us to process your personal data at any time.

If you wish to exercise any of these rights, please contact us at support@arcon.lu.

4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements.

5. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

When required by law or in response to legal proceedings.
To protect our rights, property, or safety, or those of others.
With your consent, for example, if we collaborate with partners to offer joint services.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no security system is 100% secure, and we cannot guarantee the absolute security of your information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with the new effective date. It is your responsibility to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@arcon.lu
Address: 89, route de Luxembourg, 4972 Dippach, Luxembourg